Walmart stores achieved $264.2 billion in the United States, and $125.9 billion in international sales. In fiscal 2012 sales reached an astounding $443.9 billion. The year Sam Walton died, Walmart recorded sales of $43.9 billion. Sam has been dead over 21 years and unfortunately as the company has grown beyond his wildest dreams it has become a bureaucracy. Sam” many times-he cared deeply about people-he knew associates’ names and often recognized loyal customers. It was Sam Walton’s creed to offer his customers the best values that were available. What happened to this standard setting retailer? Walmart always prided itself on neatness, cleanliness and full assortments of merchandise. (The company's response to this post is below). No surprise in such a poorly kept store, the bathrooms were both filthy and in serious need of management’s attention-to me this shows the disregard management has for customers and employees-not a good message. There were many other departments in similar conditions. In the vacuum cleaner department there were some machines on display – but no back-up stock to purchase some styles were in boxes but not on display. It wasn’t just apparel that was in disarray-the rest of the store was also disorganized and out-of-stock for example, the pharmacy area had many empty spaces on the vitamin shelves as well as in other categories. In the women’s intimate apparel department there were many bras on the floor – certainly unappealing, not to mention an unsanitary condition. There was no fashion message and the presentation was poor-goods hung loose on separate racks in a most unattractive way. Everywhere I looked, whether it was the men’s, women’s or juniors departments, merchandise was not well assorted by style, size, or color.
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